Both options are available.

We can arrange catering through trusted local providers (a small service fee applies), or you’re welcome to bring your own.

Plates, cutlery, and glasses are available on-site if you choose to self-cater.

Yes. Our team is available to help you get set up, including:

• screens and presentation setup

• Zoom, Microsoft Teams, or other hybrid meeting tools

• audio and connectivity checks before you begin

We know tech can be tricky — our job is to make it easy.

Yes — meeting rooms can be booked outside standard business hours.

After-hours bookings incur opening and closing fees. Access is via our secure entrance, and our team will arrange entry for you.

If you book outside hours regularly, we’re happy to discuss a more streamlined arrangement.

More than 48 hours’ notice: full refund / no charge

• 24–48 hours’ notice: 50% charged (50% refund)

• Less than 24 hours’ notice: 100% charged (no refund)

If you’re able to reschedule at the time of cancellation, we won’t charge a cancellation fee.

We’re also understanding when it comes to genuine sickness. Fees are typically waived unless cancellations become frequent.

Half-day: any 4 consecutive hours booked in the same room.
Full-day: any 8 consecutive hours booked in the same room.

Bookings must be consecutive to count as a half or full day. For example, two separate 2-hour bookings are treated as separate meetings.

Yes — non-members can book meeting rooms. To make a booking, you simply need to be set up in our system. You don’t need to hold an ongoing workspace membership.

Members receive added benefits:

• Many memberships include meeting room hours as part of the plan

• Once the included hours are used, members receive a 15% discount on meeting room bookings

HushPods are best for short private conversations, interviews, focused work, and small-group catch-ups.

Meeting rooms are best when you need more space, a proper table setup, screens/AV, or a presentation/hybrid-friendly environment.

If it’s under an hour and you want privacy, a HushPod is often perfect. If you’re presenting, whiteboarding, or you’ve got a bigger group, go meeting room.

Inclusions vary by room, but typically you can expect:

• Wi-Fi

• whiteboards (often movable)

• screens/AV where relevant

• chilled water (and other small extras depending on the room)

The most accurate detail is always what’s listed on that specific room’s page.

Platinum plans include 4 hours of meeting room use per month.

• Book rooms online via the web portal or app

• Use your hours whenever you need

• Once included hours are used, you’ll receive a 15% member discount on further bookings

Mail and courier handling follow the same process as our other Virtual Office plans:

• text and email notification when items arrive

• mail filed securely under your company name

• courier parcels should ideally be collected within 1–2 business days (and can be held short-term if needed)

Additional charges are limited and transparent. They may include:

• a one-off setup fee if you require a dedicated phone line

• ongoing phone line costs, billed separately

• admin fees for forwarding or special handling requests

Nothing is charged without your approval first.

Yes. Calls can be transferred to multiple people if needed.

For simplicity, we usually recommend one primary contact, but routing can be adjusted to suit your setup. Talk to us, and we’ll configure it with you.

Yes — and we encourage it.

If you provide a call script or FAQ, our team will use it to answer common questions, capture caller details, and represent your business accurately.

Phone calls are answered 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).

After hours, we can:

• play a custom voicemail message recorded by our team on your behalf

• set up call forwarding rules to other numbers at specific times (if required)

Messages are sent directly to your email so you can follow up.

Enterprise plans include 2 hours of meeting room use per month.

• Use the hours in any room type (including phone pods, meeting rooms, or the boardroom)

• No peak-time restrictions

• Bookings are made online in advance

Cancellations follow the standard policy (48 / 24–48 / <24 hours).

Book the room for the full time you need access, including:

• Setup time

• The meeting itself

• Pack-down time

If the room isn’t booked before or after your session, we’re usually happy to allow early access or a short overrun.

This follows the standard cancellation policy:

• More than 48 hours’ notice: no charge (no credits deducted)

• 24–48 hours’ notice: 50% of booking credits deducted

• Less than 24 hours’ notice: 100% of booking credits deducted

You can book meeting rooms up to 12 months in advance.

There are no peak-time restrictions — you can host meetings when it suits you. The only limit is your monthly meeting room credit allocation.

Once your included hours are used, you can continue booking rooms on a pay-as-you-go basis with a 15% member discount.

No — meeting room hours reset each month.

Flexi Unlimited includes 12 hours of meeting room time per month (the same allocation as Dedicated Desk).

Your plan includes meeting room hours each month:

• Flexi 1: 1 hour

• Flexi 2: 2 hours

• Flexi 3: 3 hours

Rooms are booked online via our app or web portal. Cancellations follow the standard policy (48 / 24–48 / <24 hours).