Frequently Asked Questions
Find answers by topic. Use the section headings below, or jump straight to the area you need.
General
Answers to the big-picture questions about The Crate, what you can book, and how to get started (Auckland North Shore and Hamilton).
Coworking Desks
Day passes, hot desks, call etiquette, guests, storage, and how meeting room credits work (Auckland North Shore and Hamilton).
Do dedicated desks include lockable storage?
Your dedicated desk includes plenty of space for under-desk storage.
If you need more storage, additional options are available (including lockers and storage cabinets). These are offered on request, and additional charges may apply.
Do dedicated desks include lockable storage?
Your dedicated desk includes plenty of space for under-desk storage.
If you need more storage, additional options are available (including lockers and storage cabinets). These are offered on request, and additional charges may apply.
Is my dedicated desk the same desk every time, and can I choose its location?
Yes — your dedicated desk is your desk every time.
When you join, you can choose your desk location (subject to availability) across any of our zones. Once it’s yours, no one else uses it.
If your needs change later and you’d like to move to a different area, we can usually help (subject to availability).
Is my dedicated desk the same desk every time, and can I choose its location?
Yes — your dedicated desk is your desk every time.
When you join, you can choose your desk location (subject to availability) across any of our zones. Once it’s yours, no one else uses it.
If your needs change later and you’d like to move to a different area, we can usually help (subject to availability).
Is 24/7 access included, and how does access work?
Yes. Dedicated Desk members have 24/7 access.
You’ll receive a secure key fob (or app access, depending on plan). Swipe to enter, the system activates automatically, and you’re free to work whenever it suits you.
Is 24/7 access included, and how does access work?
Yes. Dedicated Desk members have 24/7 access.
You’ll receive a secure key fob (or app access, depending on plan). Swipe to enter, the system activates automatically, and you’re free to work whenever it suits you.
Can I change, pause, or cancel my plan? What’s the notice period?
Yes — flexibility is core to how we work.
You can change, pause, or cancel your plan as your business needs shift. Each plan has a notice period, which we’ll apply once you let us know what you’d like to do. We’ll then update your plan and billing accordingly.
Can I change, pause, or cancel my plan? What’s the notice period?
Yes — flexibility is core to how we work.
You can change, pause, or cancel your plan as your business needs shift. Each plan has a notice period, which we’ll apply once you let us know what you’d like to do. We’ll then update your plan and billing accordingly.
Does this plan include meeting room hours, and how do bookings and cancellations work?
Yes. Dedicated Desk members receive 12 hours of meeting room time per month.
Book rooms online via our web portal or app
Use your hours across any meeting room
Advance booking is recommended
Cancellations follow the standard policy (48 / 24–48 / <24 hours), and fees/credit deductions apply inside those windows.
Does this plan include meeting room hours, and how do bookings and cancellations work?
Yes. Dedicated Desk members receive 12 hours of meeting room time per month.
Book rooms online via our web portal or app
Use your hours across any meeting room
Advance booking is recommended
Cancellations follow the standard policy (48 / 24–48 / <24 hours), and fees/credit deductions apply inside those windows.
Dedicated Desks
Reserved desks, leaving monitors/gear set up, storage options, meeting room hours, and 24/7 access (Auckland North Shore and Hamilton).
For Flexi 1–3 days, are my days fixed or can I swap them week to week?
Your days are not fixed. Flexi means exactly that — you can change which days you come in from week to week to suit your schedule.
For Flexi 1–3 days, are my days fixed or can I swap them week to week?
Your days are not fixed. Flexi means exactly that — you can change which days you come in from week to week to suit your schedule.
How does the ‘included meeting room time’ work?
Every Crate membership includes a monthly allocation of meeting room credits, based on your plan.
Credits can be used in any meeting room
One hour in a HushPod counts the same as one hour in the boardroom
Rooms are booked online via our app or web portal
Advance booking is recommended (especially during business hours)
Cancellations (meeting room credits)
More than 48 hours’ notice: no charge (no credits deducted)
24–48 hours’ notice: 50% of the booking credits are deducted
Less than 24 hours’ notice: 100% of booking credits are deducted
How does the ‘included meeting room time’ work?
Every Crate membership includes a monthly allocation of meeting room credits, based on your plan.
Credits can be used in any meeting room
One hour in a HushPod counts the same as one hour in the boardroom
Rooms are booked online via our app or web portal
Advance booking is recommended (especially during business hours)
Cancellations (meeting room credits)
More than 48 hours’ notice: no charge (no credits deducted)
24–48 hours’ notice: 50% of the booking credits are deducted
Less than 24 hours’ notice: 100% of booking credits are deducted
What storage is available?
Our desks are generously sized, with space underneath for personal items or under-desk storage.
If you need more storage, we also offer (subject to availability):
Lockers
Storage cabinets (for items like products, flyers, or equipment)
What storage is available?
Our desks are generously sized, with space underneath for personal items or under-desk storage.
If you need more storage, we also offer (subject to availability):
Lockers
Storage cabinets (for items like products, flyers, or equipment)
Can I bring a guest or client to sit with me in the coworking area?
Yes — you’re very welcome to bring guests or clients.
You can meet in:
Business lounges and breakout areas
Soft seating zones
Booked meeting rooms
For short visits, guests may be able to sit beside you in the coworking area (subject to availability), or they’re welcome to grab a day pass.
Can I bring a guest or client to sit with me in the coworking area?
Yes — you’re very welcome to bring guests or clients.
You can meet in:
Business lounges and breakout areas
Soft seating zones
Booked meeting rooms
For short visits, guests may be able to sit beside you in the coworking area (subject to availability), or they’re welcome to grab a day pass.
What’s the call and Zoom etiquette, and where can I take private calls?
We ask everyone to use office-appropriate voices in shared coworking areas. That means:
No speakerphone calls
Use a headset for calls and Zoom meetings
Be mindful of those working around you
For private conversations, you have plenty of options:
Phone booths in each zone
Focus pods for quiet work
Breakout spaces and business lounges
Bookable meeting rooms
What’s the call and Zoom etiquette, and where can I take private calls?
We ask everyone to use office-appropriate voices in shared coworking areas. That means:
No speakerphone calls
Use a headset for calls and Zoom meetings
Be mindful of those working around you
For private conversations, you have plenty of options:
Phone booths in each zone
Focus pods for quiet work
Breakout spaces and business lounges
Bookable meeting rooms
How does 24/7 access work in practice?
24/7 access is available to members only.
You’ll receive a security key fob or security app access (depending on your plan). When you swipe in, the system automatically disarms the alarm and activates lighting in the space.
The building is monitored and secured at all times, so you can work early, late, or at weekends with confidence.
How does 24/7 access work in practice?
24/7 access is available to members only.
You’ll receive a security key fob or security app access (depending on your plan). When you swipe in, the system automatically disarms the alarm and activates lighting in the space.
The building is monitored and secured at all times, so you can work early, late, or at weekends with confidence.
Do you offer a day pass or drop-in option, and do I need to book ahead?
Yes — we offer day passes and drop-in options.
You can purchase 5-day or 10-day passes in advance and use them whenever you need. Days don’t need to be consecutive, so you can spread them over weeks or months.
We also offer a pay-as-you-go hot desk option.
Day passes are the most cost-effective choice if you plan to come in regularly.
Do you offer a day pass or drop-in option, and do I need to book ahead?
Yes — we offer day passes and drop-in options.
You can purchase 5-day or 10-day passes in advance and use them whenever you need. Days don’t need to be consecutive, so you can spread them over weeks or months.
We also offer a pay-as-you-go hot desk option.
Day passes are the most cost-effective choice if you plan to come in regularly.
Flexi 1–3
How Flexi 1, Flexi 2, and Flexi 3 work — days, extra days, rollover, desk availability, meeting room hours, and access (Auckland North Shore and Hamilton).
What meeting room access is included, and how do bookings and cancellations work?
Your plan includes meeting room hours each month:
Flexi 1: 1 hour
Flexi 2: 2 hours
Flexi 3: 3 hours
Rooms are booked online via our app or web portal. Cancellations follow the standard policy (48 / 24–48 / <24 hours).
What meeting room access is included, and how do bookings and cancellations work?
Your plan includes meeting room hours each month:
Flexi 1: 1 hour
Flexi 2: 2 hours
Flexi 3: 3 hours
Rooms are booked online via our app or web portal. Cancellations follow the standard policy (48 / 24–48 / <24 hours).
Is 24/7 access included in this plan?
24/7 access can be included. Talk to us about your needs, and we’ll make sure your access is set up correctly.
Is 24/7 access included in this plan?
24/7 access can be included. Talk to us about your needs, and we’ll make sure your access is set up correctly.
If it’s busy, is a desk guaranteed on my chosen day?
A specific desk isn’t guaranteed on Flexi plans.
We manage capacity carefully to ensure there’s always space for you at The Crate. On very busy days, that may mean working from:
The business lounge
Breakout spaces
Focus pods
You’ll always have somewhere productive to work.
If it’s busy, is a desk guaranteed on my chosen day?
A specific desk isn’t guaranteed on Flexi plans.
We manage capacity carefully to ensure there’s always space for you at The Crate. On very busy days, that may mean working from:
The business lounge
Breakout spaces
Focus pods
You’ll always have somewhere productive to work.
Do unused days roll over?
Unused days reset each month and don’t automatically roll over.
That said, if you know you’ll be away, let us know in advance, and we’ll help you adjust your usage where possible.
Do unused days roll over?
Unused days reset each month and don’t automatically roll over.
That said, if you know you’ll be away, let us know in advance, and we’ll help you adjust your usage where possible.
Can I add extra days to a week, and what’s the rate?
Yes — you can add extra days when you need them.
Extra days are charged at a pro-rated day rate. If you’re away travelling or unwell, we’re also happy to be practical and help you use days in advance or make them up later where possible.
Can I add extra days to a week, and what’s the rate?
Yes — you can add extra days when you need them.
Extra days are charged at a pro-rated day rate. If you’re away travelling or unwell, we’re also happy to be practical and help you use days in advance or make them up later where possible.
Are my 1, 2, or 3 days fixed, or can I swap them week to week?
They’re 100% flexible. You choose which days you come in each week — Monday one week, Thursday the next — whatever works for your schedule.
Are my 1, 2, or 3 days fixed, or can I swap them week to week?
They’re 100% flexible. You choose which days you come in each week — Monday one week, Thursday the next — whatever works for your schedule.
Flexi Unlimited
Everything included in Flexi Unlimited — meeting room hours, booking rules, cancellations, guest access after hours, and plan changes (Auckland North Shore and Hamilton).
Can I switch plans mid-month, and how does billing work?
Yes — you can switch plans (subject to your notice period).
Billing runs month to month, with payments made in advance at the start of each month. If you request a change mid-month, we’ll apply it to the next billing cycle and pro-rate where appropriate based on your notice terms.
Can I switch plans mid-month, and how does billing work?
Yes — you can switch plans (subject to your notice period).
Billing runs month to month, with payments made in advance at the start of each month. If you request a change mid-month, we’ll apply it to the next billing cycle and pro-rate where appropriate based on your notice terms.
Can guests access after hours, or do they need to be escorted?
Guests can attend after hours when accompanied by a member. Members are fully responsible for any guests they bring on-site outside staffed hours.
Can guests access after hours, or do they need to be escorted?
Guests can attend after hours when accompanied by a member. Members are fully responsible for any guests they bring on-site outside staffed hours.
What counts as “meeting room time”?
Book the room for the full time you need access, including:
Setup time
The meeting itself
Pack-down time
If the room isn’t booked before or after your session, we’re usually happy to allow early access or a short overrun.
What counts as “meeting room time”?
Book the room for the full time you need access, including:
Setup time
The meeting itself
Pack-down time
If the room isn’t booked before or after your session, we’re usually happy to allow early access or a short overrun.
What’s the cancellation policy for meeting room bookings included in the plan?
This follows the standard cancellation policy:
More than 48 hours’ notice: no charge (no credits deducted)
24–48 hours’ notice: 50% of booking credits deducted
Less than 24 hours’ notice: 100% of booking credits deducted
What’s the cancellation policy for meeting room bookings included in the plan?
This follows the standard cancellation policy:
More than 48 hours’ notice: no charge (no credits deducted)
24–48 hours’ notice: 50% of booking credits deducted
Less than 24 hours’ notice: 100% of booking credits deducted
How far ahead can I book meeting rooms, and are there peak-time limits?
You can book meeting rooms up to 12 months in advance.
There are no peak-time restrictions — you can host meetings when it suits you. The only limit is your monthly meeting room credit allocation.
Once your included hours are used, you can continue booking rooms on a pay-as-you-go basis with a 15% member discount.
How far ahead can I book meeting rooms, and are there peak-time limits?
You can book meeting rooms up to 12 months in advance.
There are no peak-time restrictions — you can host meetings when it suits you. The only limit is your monthly meeting room credit allocation.
Once your included hours are used, you can continue booking rooms on a pay-as-you-go basis with a 15% member discount.
Do the ‘included meeting room hours' roll over month to month?
No — meeting room hours reset each month.
Flexi Unlimited includes 12 hours of meeting room time per month (the same allocation as Dedicated Desk).
Do the ‘included meeting room hours' roll over month to month?
No — meeting room hours reset each month.
Flexi Unlimited includes 12 hours of meeting room time per month (the same allocation as Dedicated Desk).
Office Suites
Private office suites for teams — terms, bond/notice, access for staff, meeting room allocation, branding, and move-in (Auckland North Shore and Hamilton).
How quickly can we move in, and what’s the setup process?
Move-in can be very fast, depending on availability.
Once we have:
a signed agreement, and
the first invoice paid
…we’ll set you up straight away. We’ll also collect basic details for each team member (name, email, phone) to arrange access.
How quickly can we move in, and what’s the setup process?
Move-in can be very fast, depending on availability.
Once we have:
a signed agreement, and
the first invoice paid
…we’ll set you up straight away. We’ll also collect basic details for each team member (name, email, phone) to arrange access.
Can we brand the suite (door sign, reception greeting, directory listing)?
Yes — you’re welcome to brand your suite.
Door signage and glass branding are allowed (subject to approval). In some locations, we can connect you with preferred suppliers to ensure quality and minimise make-good damage.
Your business will also appear on:
Our lobby directory screens
Internal business listings
Can we brand the suite (door sign, reception greeting, directory listing)?
Yes — you’re welcome to brand your suite.
Door signage and glass branding are allowed (subject to approval). In some locations, we can connect you with preferred suppliers to ensure quality and minimise make-good damage.
Your business will also appear on:
Our lobby directory screens
Internal business listings
Do suite teams get meeting room hours or discounts, and how do bookings work?
Yes — Office Suites include meeting room hours based on the size of your suite.
Hours are issued as monthly credits
Credits can be managed by one person or shared across the team
Rooms are booked via our online portal or app
Do suite teams get meeting room hours or discounts, and how do bookings work?
Yes — Office Suites include meeting room hours based on the size of your suite.
Hours are issued as monthly credits
Credits can be managed by one person or shared across the team
Rooms are booked via our online portal or app
Can the whole team access 24/7, and how does access work?
Yes — your entire team can have 24/7 access.
Each approved team member receives either a security key fob or secure access via a mobile app. Access controls manage entry, alarms, and lighting automatically.
Can the whole team access 24/7, and how does access work?
Yes — your entire team can have 24/7 access.
Each approved team member receives either a security key fob or secure access via a mobile app. Access controls manage entry, alarms, and lighting automatically.
What suite sizes do you have, and what team sizes do they suit?
Private suites are designed for teams of 2–12+.
As a simple guide:
2–4 people: a good fit for small teams who want privacy and focus
5–8 people: ideal if you collaborate often and want room to grow
9–12+ people: best for established teams who need a proper HQ feel
The best way to size it is to think about your “real attendance”: how many people are in daily, how many are hybrid, and whether you need to meet inside the suite or in bookable meeting rooms.
What suite sizes do you have, and what team sizes do they suit?
Private suites are designed for teams of 2–12+.
As a simple guide:
2–4 people: a good fit for small teams who want privacy and focus
5–8 people: ideal if you collaborate often and want room to grow
9–12+ people: best for established teams who need a proper HQ feel
The best way to size it is to think about your “real attendance”: how many people are in daily, how many are hybrid, and whether you need to meet inside the suite or in bookable meeting rooms.
What’s included in a private suite (furniture, internet, cleaning, reception support)?
A private suite gives you a secure, professional base, with shared amenities and front desk support around you.
Typically, that includes:
strong Wi-Fi/internet
power and utilities
cleaning
reception/front desk support during staffed hours
access to shared facilities like kitchens, lounges, breakout areas, and meeting rooms
Some suites are unfurnished, so teams can set up the space the way they want. If that applies to the suite you’re considering, we’ll confirm it before you sign anything.
What’s included in a private suite (furniture, internet, cleaning, reception support)?
A private suite gives you a secure, professional base, with shared amenities and front desk support around you.
Typically, that includes:
strong Wi-Fi/internet
power and utilities
cleaning
reception/front desk support during staffed hours
access to shared facilities like kitchens, lounges, breakout areas, and meeting rooms
Some suites are unfurnished, so teams can set up the space the way they want. If that applies to the suite you’re considering, we’ll confirm it before you sign anything.
What are the minimum terms, deposit or bond, and notice period to move out or change suites?
We’re flexible and happy to tailor arrangements where possible, but our standard minimum term for a private office suite is 12 months.
You’ll pay:
One month’s bond (refundable at the end of the term, less any make-good requirements)
First month in advance
A three-month notice period applies if you’re finishing your suite membership.
If you want to upgrade, downsize, or move to a different suite during your term, we’ll usually align this with your existing agreement (subject to availability).
What are the minimum terms, deposit or bond, and notice period to move out or change suites?
We’re flexible and happy to tailor arrangements where possible, but our standard minimum term for a private office suite is 12 months.
You’ll pay:
One month’s bond (refundable at the end of the term, less any make-good requirements)
First month in advance
A three-month notice period applies if you’re finishing your suite membership.
If you want to upgrade, downsize, or move to a different suite during your term, we’ll usually align this with your existing agreement (subject to availability).
What’s the upgrade path if I want more days or a full-time suite?
Talk to us — if you need more days, we can often:
adjust your plan
offer better pricing for increased usage
talk through options like a full-time Private Suite or a Dedicated Desk (subject to availability)
We’ll help you find the setup that fits how your team is actually working.
What’s the upgrade path if I want more days or a full-time suite?
Talk to us — if you need more days, we can often:
adjust your plan
offer better pricing for increased usage
talk through options like a full-time Private Suite or a Dedicated Desk (subject to availability)
We’ll help you find the setup that fits how your team is actually working.
Does a Day Office include meeting room time, and how do bookings work?
Yes — Day Office plans include meeting room time.
You can book meeting rooms on the days you’re using your Day Office, and you can also book meeting rooms on other days if needed. Bookings are made through our online portal or app, just like other members.
Does a Day Office include meeting room time, and how do bookings work?
Yes — Day Office plans include meeting room time.
You can book meeting rooms on the days you’re using your Day Office, and you can also book meeting rooms on other days if needed. Bookings are made through our online portal or app, just like other members.
Can I change which days I use week to week?
Day Offices are set up with a regular weekly booking day. That consistency gives you reliability and helps us manage availability.
In some cases, we can adjust days on a case-by-case basis, but the plan works best when you’re using the same day each week.
Can I change which days I use week to week?
Day Offices are set up with a regular weekly booking day. That consistency gives you reliability and helps us manage availability.
In some cases, we can adjust days on a case-by-case basis, but the plan works best when you’re using the same day each week.
Can I leave equipment set up between office days?
Yes, if your booked days are consecutive.
If there’s a gap between your booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Can I leave equipment set up between office days?
Yes, if your booked days are consecutive.
If there’s a gap between your booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Is 24/7 access included?
Yes. Day Office plans include 24/7 access via the same secure access system used across the space.
Is 24/7 access included?
Yes. Day Office plans include 24/7 access via the same secure access system used across the space.
Is the Day Office exclusively mine on my chosen days, or shared?
On the day(s) you book it, it’s yours — it’s a dedicated Day Office booking for you to use as your base.
If your booked days are consecutive, you can usually leave your equipment set up. If there’s a gap between booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Is the Day Office exclusively mine on my chosen days, or shared?
On the day(s) you book it, it’s yours — it’s a dedicated Day Office booking for you to use as your base.
If your booked days are consecutive, you can usually leave your equipment set up. If there’s a gap between booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Can we add signage or branding (suite door, glass, reception greeting)?
Yes — and we encourage it. You’re welcome to brand your suite, including:
door signage
glass frontage branding
internal wall branding
All signage is subject to approval to ensure it fits the space and maintains a professional finish. In some locations, we can recommend trusted suppliers to minimise damage and simplify make-good later.
Your business will also appear in our directory and on lobby screens, and our front desk team will recognise your business when welcoming clients.
Can we add signage or branding (suite door, glass, reception greeting)?
Yes — and we encourage it. You’re welcome to brand your suite, including:
door signage
glass frontage branding
internal wall branding
All signage is subject to approval to ensure it fits the space and maintains a professional finish. In some locations, we can recommend trusted suppliers to minimise damage and simplify make-good later.
Your business will also appear in our directory and on lobby screens, and our front desk team will recognise your business when welcoming clients.
Do suite teams get meeting room hours or discounts, and how do bookings work?
Yes. Private Suite teams receive meeting room allocations based on the size of the suite.
Hours are issued as monthly credits. Bookings are made via our online portal or app. Credits can be managed by one person or shared across the team.
Do suite teams get meeting room hours or discounts, and how do bookings work?
Yes. Private Suite teams receive meeting room allocations based on the size of the suite.
Hours are issued as monthly credits. Bookings are made via our online portal or app. Credits can be managed by one person or shared across the team.
Can we add or remove desks as we grow or shrink?
Yes. Most Private Suites are unfurnished, giving you control to fit the space out for your team (desks, meeting table, storage, etc.).
If your suite is furnished by us, we can usually add or remove desks as needed (subject to availability). Talk to the team, and we’ll help you figure out the best setup.
Can we add or remove desks as we grow or shrink?
Yes. Most Private Suites are unfurnished, giving you control to fit the space out for your team (desks, meeting table, storage, etc.).
If your suite is furnished by us, we can usually add or remove desks as needed (subject to availability). Talk to the team, and we’ll help you figure out the best setup.
What are the minimum terms, deposit or bond, and notice period?
Standard terms for Private Suites are:
12-month minimum term
one month’s deposit/bond + first month paid in advance
three months’ notice to end the agreement
The bond is refundable at the end of your term, less any agreed make-good.
What are the minimum terms, deposit or bond, and notice period?
Standard terms for Private Suites are:
12-month minimum term
one month’s deposit/bond + first month paid in advance
three months’ notice to end the agreement
The bond is refundable at the end of your term, less any agreed make-good.
What’s included in the rent?
Private Suites are billed monthly (not weekly). Your rent includes almost everything you need to run your office day to day:
High-speed Wi-Fi
Security and monitored access
Power and utilities
Cleaning and waste removal
Reception and front desk support
Building operating costs
It’s often easier to explain what’s additional: car parking, barista coffee, drinks from the fridge, and high-volume printing. A small amount is included, with additional usage charged separately.
What’s included in the rent?
Private Suites are billed monthly (not weekly). Your rent includes almost everything you need to run your office day to day:
High-speed Wi-Fi
Security and monitored access
Power and utilities
Cleaning and waste removal
Reception and front desk support
Building operating costs
It’s often easier to explain what’s additional: car parking, barista coffee, drinks from the fridge, and high-volume printing. A small amount is included, with additional usage charged separately.
Virtual Offices
Using The Crate as your business address, how mail and parcels are handled, forwarding/scanning, and collection rules (Auckland North Shore and Hamilton).
Can I use The Crate's address for business registration (Companies Office/IRD) and on Google Business Profile?
Yes. The Crate is a staffed, physical location, so you can use the address for:
Companies Office registration
IRD correspondence
Google Business Profile verification (as long as your listing setup matches Google’s rules for your business type)
If you’re unsure about the best way to set up your Google Business Profile (service-area vs visiting customers, signage requirements, etc.), talk to us first, and we’ll point you in the right direction.
Can I use The Crate's address for business registration (Companies Office/IRD) and on Google Business Profile?
Yes. The Crate is a staffed, physical location, so you can use the address for:
Companies Office registration
IRD correspondence
Google Business Profile verification (as long as your listing setup matches Google’s rules for your business type)
If you’re unsure about the best way to set up your Google Business Profile (service-area vs visiting customers, signage requirements, etc.), talk to us first, and we’ll point you in the right direction.
How does mail and parcel handling work (notifications, collection, holding period)?
When mail or courier items arrive for you, we log them into our system and send you a text message and email notification.
Mail for Dedicated Desk or Office Suite members can be placed on your desk.
Virtual Office items are stored securely and can be collected during staffed hours.
Holding time
Mail is held for up to 6 months and securely filed.
Parcels are held for up to a couple of weeks.
Courier parcels should ideally be collected within 1–2 business days to keep things moving smoothly, but we can hold them short-term if needed. If something is going to sit beyond the normal holding window, we’ll contact you to confirm what you’d like to do.
How does mail and parcel handling work (notifications, collection, holding period)?
When mail or courier items arrive for you, we log them into our system and send you a text message and email notification.
Mail for Dedicated Desk or Office Suite members can be placed on your desk.
Virtual Office items are stored securely and can be collected during staffed hours.
Holding time
Mail is held for up to 6 months and securely filed.
Parcels are held for up to a couple of weeks.
Courier parcels should ideally be collected within 1–2 business days to keep things moving smoothly, but we can hold them short-term if needed. If something is going to sit beyond the normal holding window, we’ll contact you to confirm what you’d like to do.
For Platinum plans, what are phone answering hours, transfer rules, and what triggers additional charges?
Phone answering is available 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).
Calls can be transferred to your nominated number. Call answering is included in your plan.
Additional charges may apply for landline usage or one-off setup fees. All costs are explained upfront so there are no surprises.
For Platinum plans, what are phone answering hours, transfer rules, and what triggers additional charges?
Phone answering is available 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).
Calls can be transferred to your nominated number. Call answering is included in your plan.
Additional charges may apply for landline usage or one-off setup fees. All costs are explained upfront so there are no surprises.
Can I use multiple business or trading names under one plan?
Each registered company requires its own Virtual Office plan.
For members working on-site, you can operate up to three registered companies per Dedicated Desk.
Can I use multiple business or trading names under one plan?
Each registered company requires its own Virtual Office plan.
For members working on-site, you can operate up to three registered companies per Dedicated Desk.
What happens with large parcels or frequent courier deliveries?
If a parcel is too large for normal secure storage, we’ll ask that you:
be available to collect it directly from the courier, or
pick it up within a couple of hours of delivery
If you need short-term storage, we can usually help on a case-by-case basis.
Frequent courier deliveries are fine, as long as items are collected regularly.
What happens with large parcels or frequent courier deliveries?
If a parcel is too large for normal secure storage, we’ll ask that you:
be available to collect it directly from the courier, or
pick it up within a couple of hours of delivery
If you need short-term storage, we can usually help on a case-by-case basis.
Frequent courier deliveries are fine, as long as items are collected regularly.
Who can collect my mail (ID requirements, authority, third-party pickup)?
Anyone collecting mail on your behalf should ideally be listed on your account.
If someone outside your business needs to collect items, just let us know in advance. Our front desk team will help them on arrival.
Who can collect my mail (ID requirements, authority, third-party pickup)?
Anyone collecting mail on your behalf should ideally be listed on your account.
If someone outside your business needs to collect items, just let us know in advance. Our front desk team will help them on arrival.
Do you offer mail forwarding or scanning, and how are fees handled?
Yes — we can forward or scan mail on request.
Courier and forwarding charges apply
Admin fees may apply for handling and processing
Mail scanning is typically included for up to 10 items per month (depending on your plan)
We’ll always confirm any charges with you.
Do you offer mail forwarding or scanning, and how are fees handled?
Yes — we can forward or scan mail on request.
Courier and forwarding charges apply
Admin fees may apply for handling and processing
Mail scanning is typically included for up to 10 items per month (depending on your plan)
We’ll always confirm any charges with you.
What’s the practical difference between Business, Enterprise, and Platinum (who each is for)?
Think of the plans as three levels of support.
Business Plan
Best for: a professional address and mail handling for a remote or home-based business.
Enterprise Plan
Best for: address + mail handling, plus the ability to use the space occasionally (for example, to meet a client or work between appointments).
Platinum PlanBest for: businesses that want a stronger “front desk” feel, including phone answering and message handling, plus meeting room use/discounts depending on the plan.
What’s the practical difference between Business, Enterprise, and Platinum (who each is for)?
Think of the plans as three levels of support.
Business Plan
Best for: a professional address and mail handling for a remote or home-based business.
Enterprise Plan
Best for: address + mail handling, plus the ability to use the space occasionally (for example, to meet a client or work between appointments).
Platinum PlanBest for: businesses that want a stronger “front desk” feel, including phone answering and message handling, plus meeting room use/discounts depending on the plan.
Virtual Office — Business Plan
PO Box clearing, notification timing, how long mail/parcels are held, scanning/forwarding options, and using the address for registration/verification (Auckland North Shore and Hamilton).
Do you forward or scan mail, and what are the costs?
Yes.
Mail scanning: up to 10 items per month included
Mail forwarding: charged at cost (admin time + courier fees)
We’ll always confirm charges before forwarding anything.
Do you forward or scan mail, and what are the costs?
Yes.
Mail scanning: up to 10 items per month included
Mail forwarding: charged at cost (admin time + courier fees)
We’ll always confirm charges before forwarding anything.
How long do you hold mail and parcels, and what happens after that?
Mail is held for up to 6 months and securely filed. Parcels are held for up to a couple of weeks.
If items haven’t been collected within those timeframes, we’ll contact you to arrange pickup or next steps. We don’t discard items without contacting you first.
How long do you hold mail and parcels, and what happens after that?
Mail is held for up to 6 months and securely filed. Parcels are held for up to a couple of weeks.
If items haven’t been collected within those timeframes, we’ll contact you to arrange pickup or next steps. We don’t discard items without contacting you first.
Which day is “weekly clearing,” and can I request additional clears?
We usually clear our PO Box midweek. The exact day can vary depending on front desk schedules and delivery volumes.
If you’re expecting something specific or urgent, you can request an additional clear — just let the team know, and we’ll do our best to arrange it.
Which day is “weekly clearing,” and can I request additional clears?
We usually clear our PO Box midweek. The exact day can vary depending on front desk schedules and delivery volumes.
If you’re expecting something specific or urgent, you can request an additional clear — just let the team know, and we’ll do our best to arrange it.
How quickly will I be notified when mail or parcels arrive?
You’ll generally be notified as soon as the item is received and logged by the front desk team (by text and email).
Notifications are processed during staffed hours, so anything arriving after-hours will be handled the next staffed day.
How quickly will I be notified when mail or parcels arrive?
You’ll generally be notified as soon as the item is received and logged by the front desk team (by text and email).
Notifications are processed during staffed hours, so anything arriving after-hours will be handled the next staffed day.
Can I use the address for Companies Office, IRD, and Google Business Profile verification?
Yes. The Crate is a staffed, physical location, which means you can use our address for:
Companies Office registration
IRD correspondence
Google Business Profile verification
Your business is also promoted on our lobby directory screens, supporting your real-world presence.
Can I use the address for Companies Office, IRD, and Google Business Profile verification?
Yes. The Crate is a staffed, physical location, which means you can use our address for:
Companies Office registration
IRD correspondence
Google Business Profile verification
Your business is also promoted on our lobby directory screens, supporting your real-world presence.
Does a Day Office include meeting room time, and how do bookings work?
Yes — Day Office plans include meeting room time.
You can book meeting rooms on the days you’re using your Day Office, and you can also book meeting rooms on other days if needed. Bookings are made through our online portal or app, just like other members.
Does a Day Office include meeting room time, and how do bookings work?
Yes — Day Office plans include meeting room time.
You can book meeting rooms on the days you’re using your Day Office, and you can also book meeting rooms on other days if needed. Bookings are made through our online portal or app, just like other members.
Can I change which days I use week to week?
Day Offices are set up with a regular weekly booking day. That consistency gives you reliability and helps us manage availability.
In some cases, we can adjust days on a case-by-case basis, but the plan works best when you’re using the same day each week.
Can I change which days I use week to week?
Day Offices are set up with a regular weekly booking day. That consistency gives you reliability and helps us manage availability.
In some cases, we can adjust days on a case-by-case basis, but the plan works best when you’re using the same day each week.
Can I leave equipment set up between office days?
Yes, if your booked days are consecutive.
If there’s a gap between your booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Can I leave equipment set up between office days?
Yes, if your booked days are consecutive.
If there’s a gap between your booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Can we add signage or branding (suite door, glass, reception greeting)?
Yes — and we encourage it. You’re welcome to brand your suite, including:
door signage
glass frontage branding
internal wall branding
All signage is subject to approval to ensure it fits the space and maintains a professional finish. In some locations, we can recommend trusted suppliers to minimise damage and simplify make-good later.
Your business will also appear in our directory and on lobby screens, and our front desk team will recognise your business when welcoming clients.
Can we add signage or branding (suite door, glass, reception greeting)?
Yes — and we encourage it. You’re welcome to brand your suite, including:
door signage
glass frontage branding
internal wall branding
All signage is subject to approval to ensure it fits the space and maintains a professional finish. In some locations, we can recommend trusted suppliers to minimise damage and simplify make-good later.
Your business will also appear in our directory and on lobby screens, and our front desk team will recognise your business when welcoming clients.
Virtual Office — Enterprise Plan
Business lounge access, included meeting room hours, hosting client meetings, mail handling, and moving between plan levels (Auckland North Shore and Hamilton).
Can I upgrade or downgrade between Business, Enterprise, and Platinum plans?
Yes — you can upgrade or downgrade month to month. There’s no minimum term. Let us know before the next invoice is issued and we’ll adjust your plan for the following billing period.
Can I upgrade or downgrade between Business, Enterprise, and Platinum plans?
Yes — you can upgrade or downgrade month to month. There’s no minimum term. Let us know before the next invoice is issued and we’ll adjust your plan for the following billing period.
What’s the mail handling process?
Mail and courier handling works the same way as our other Virtual Office plans:
text and email notification when items arrive
mail filed securely under your company name
parcels held for short-term collection (ideally 1–2 business days; up to a couple of weeks if needed)
What’s the mail handling process?
Mail and courier handling works the same way as our other Virtual Office plans:
text and email notification when items arrive
mail filed securely under your company name
parcels held for short-term collection (ideally 1–2 business days; up to a couple of weeks if needed)
Can I bring clients into the lounge, and are there limits?
Yes — the lounge is designed for client meetings or getting work done on the go between appointments.
It works best as a drop-in meeting space (similar to a café). You’re welcome to:
meet for an hour or 90 minutes
hold back-to-back meetings with different people
It’s not intended as a full-day workspace, but it’s ideal for meetings between appointments.
Can I bring clients into the lounge, and are there limits?
Yes — the lounge is designed for client meetings or getting work done on the go between appointments.
It works best as a drop-in meeting space (similar to a café). You’re welcome to:
meet for an hour or 90 minutes
hold back-to-back meetings with different people
It’s not intended as a full-day workspace, but it’s ideal for meetings between appointments.
How do the included meeting room hours work (room types, peak-time rules, cancellations)?
Enterprise plans include 2 hours of meeting room use per month.
Use the hours in any room type (including phone pods, meeting rooms, or the boardroom)
No peak-time restrictions
Bookings are made online in advance
Cancellations follow the standard policy (48 / 24–48 / <24 hours).
How do the included meeting room hours work (room types, peak-time rules, cancellations)?
Enterprise plans include 2 hours of meeting room use per month.
Use the hours in any room type (including phone pods, meeting rooms, or the boardroom)
No peak-time restrictions
Bookings are made online in advance
Cancellations follow the standard policy (48 / 24–48 / <24 hours).
What are the lounge access hours, and do I need to book it?
The business lounge is available 8:30 am–5:00 pm, Monday to Friday. You don’t need to book — just arrive and use the space.
Please note: the barista coffee machine closes at 2:30 pm. If you’d like coffee during your visit, arrive before then to place your order.
What are the lounge access hours, and do I need to book it?
The business lounge is available 8:30 am–5:00 pm, Monday to Friday. You don’t need to book — just arrive and use the space.
Please note: the barista coffee machine closes at 2:30 pm. If you’d like coffee during your visit, arrive before then to place your order.
Virtual Office — Platinum Plan
Phone answering, scripts, transfers, after-hours handling, mail handling, meeting room hours, and discounts (Auckland North Shore and Hamilton).
How do meeting room hours and discounts work for Platinum members?
Platinum plans include 4 hours of meeting room use per month.
Book rooms online via the web portal or app
Use your hours whenever you need
Once included hours are used, you’ll receive a 15% member discount on further bookings
How do meeting room hours and discounts work for Platinum members?
Platinum plans include 4 hours of meeting room use per month.
Book rooms online via the web portal or app
Use your hours whenever you need
Once included hours are used, you’ll receive a 15% member discount on further bookings
How does mail handling work?
Mail and courier handling follow the same process as our other Virtual Office plans:
text and email notification when items arrive
mail filed securely under your company name
courier parcels should ideally be collected within 1–2 business days (and can be held short-term if needed)
How does mail handling work?
Mail and courier handling follow the same process as our other Virtual Office plans:
text and email notification when items arrive
mail filed securely under your company name
courier parcels should ideally be collected within 1–2 business days (and can be held short-term if needed)
What “additional charges may apply,” and how do I avoid surprises?
Additional charges are limited and transparent. They may include:
a one-off setup fee if you require a dedicated phone line
ongoing phone line costs, billed separately
admin fees for forwarding or special handling requests
Nothing is charged without your approval first.
What “additional charges may apply,” and how do I avoid surprises?
Additional charges are limited and transparent. They may include:
a one-off setup fee if you require a dedicated phone line
ongoing phone line costs, billed separately
admin fees for forwarding or special handling requests
Nothing is charged without your approval first.
Can I transfer calls to multiple people, and can call routing be changed easily?
Yes. Calls can be transferred to multiple people if needed.
For simplicity, we usually recommend one primary contact, but routing can be adjusted to suit your setup. Talk to us, and we’ll configure it with you.
Can I transfer calls to multiple people, and can call routing be changed easily?
Yes. Calls can be transferred to multiple people if needed.
For simplicity, we usually recommend one primary contact, but routing can be adjusted to suit your setup. Talk to us, and we’ll configure it with you.
Can I follow a call script or FAQ when answering calls?
Yes — and we encourage it.
If you provide a call script or FAQ, our team will use it to answer common questions, capture caller details, and represent your business accurately.
Can I follow a call script or FAQ when answering calls?
Yes — and we encourage it.
If you provide a call script or FAQ, our team will use it to answer common questions, capture caller details, and represent your business accurately.
What are the phone answering hours, and what happens after hours?
Phone calls are answered 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).
After hours, we can:
play a custom voicemail message recorded by our team on your behalf
set up call forwarding rules to other numbers at specific times (if required)
Messages are sent directly to your email so you can follow up.
What are the phone answering hours, and what happens after hours?
Phone calls are answered 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).
After hours, we can:
play a custom voicemail message recorded by our team on your behalf
set up call forwarding rules to other numbers at specific times (if required)
Messages are sent directly to your email so you can follow up.
Meeting Rooms
Choosing the right room for your meeting, and what’s included when you book.
What’s included in the room hire (AV, whiteboard, Wi-Fi, water/coffee)?
Inclusions vary by room, but typically you can expect:
Wi-Fi
whiteboards (often movable)
screens/AV where relevant
chilled water (and other small extras depending on the room)
The most accurate detail is always what’s listed on that specific room’s page.
What’s included in the room hire (AV, whiteboard, Wi-Fi, water/coffee)?
Inclusions vary by room, but typically you can expect:
Wi-Fi
whiteboards (often movable)
screens/AV where relevant
chilled water (and other small extras depending on the room)
The most accurate detail is always what’s listed on that specific room’s page.
What’s the difference between meeting rooms and HushPods — when should I book each?
HushPods are best for short private conversations, interviews, focused work, and small-group catch-ups.
Meeting rooms are best when you need more space, a proper table setup, screens/AV, or a presentation/hybrid-friendly environment.
If it’s under an hour and you want privacy, a HushPod is often perfect. If you’re presenting, whiteboarding, or you’ve got a bigger group, go meeting room.
What’s the difference between meeting rooms and HushPods — when should I book each?
HushPods are best for short private conversations, interviews, focused work, and small-group catch-ups.
Meeting rooms are best when you need more space, a proper table setup, screens/AV, or a presentation/hybrid-friendly environment.
If it’s under an hour and you want privacy, a HushPod is often perfect. If you’re presenting, whiteboarding, or you’ve got a bigger group, go meeting room.
Do you offer catering, or can we bring our own?
Both options are available.
We can arrange catering through trusted local providers (a small service fee applies), or you’re welcome to bring your own.
Plates, cutlery, and glasses are available on-site if you choose to self-cater.
Do you offer catering, or can we bring our own?
Both options are available.
We can arrange catering through trusted local providers (a small service fee applies), or you’re welcome to bring your own.
Plates, cutlery, and glasses are available on-site if you choose to self-cater.
Can you help with AV or hybrid setup before the meeting starts?
Yes. Our team is available to help you get set up, including:
screens and presentation setup
Zoom, Microsoft Teams, or other hybrid meeting tools
audio and connectivity checks before you begin
We know tech can be tricky — our job is to make it easy.
Can you help with AV or hybrid setup before the meeting starts?
Yes. Our team is available to help you get set up, including:
screens and presentation setup
Zoom, Microsoft Teams, or other hybrid meeting tools
audio and connectivity checks before you begin
We know tech can be tricky — our job is to make it easy.
Can we book outside standard hours, and how do attendees access the building after hours?
Yes — meeting rooms can be booked outside standard business hours.
After-hours bookings incur opening and closing fees. Access is via our secure entrance, and our team will arrange entry for you.
If you book outside hours regularly, we’re happy to discuss a more streamlined arrangement.
Can we book outside standard hours, and how do attendees access the building after hours?
Yes — meeting rooms can be booked outside standard business hours.
After-hours bookings incur opening and closing fees. Access is via our secure entrance, and our team will arrange entry for you.
If you book outside hours regularly, we’re happy to discuss a more streamlined arrangement.
What’s your cancellation and reschedule policy?
More than 48 hours’ notice: full refund / no charge
24–48 hours’ notice: 50% charged (50% refund)
Less than 24 hours’ notice: 100% charged (no refund)
If you’re able to reschedule at the time of cancellation, we won’t charge a cancellation fee.
We’re also understanding when it comes to genuine sickness. Fees are typically waived unless cancellations become frequent.
What’s your cancellation and reschedule policy?
More than 48 hours’ notice: full refund / no charge
24–48 hours’ notice: 50% charged (50% refund)
Less than 24 hours’ notice: 100% charged (no refund)
If you’re able to reschedule at the time of cancellation, we won’t charge a cancellation fee.
We’re also understanding when it comes to genuine sickness. Fees are typically waived unless cancellations become frequent.
What counts as a half-day versus a full-day booking?
Half-day: any 4 consecutive hours booked in the same room.
Full-day: any 8 consecutive hours booked in the same room.
Bookings must be consecutive to count as a half or full day. For example, two separate 2-hour bookings are treated as separate meetings.
What counts as a half-day versus a full-day booking?
Half-day: any 4 consecutive hours booked in the same room.
Full-day: any 8 consecutive hours booked in the same room.
Bookings must be consecutive to count as a half or full day. For example, two separate 2-hour bookings are treated as separate meetings.
Can non-members book meeting rooms, and do members get discounted rates or included hours?
Yes — non-members can book meeting rooms. To make a booking, you simply need to be set up in our system. You don’t need to hold an ongoing workspace membership.
Members receive added benefits:
Many memberships include meeting room hours as part of the plan
Once the included hours are used, members receive a 15% discount on meeting room bookings
Can non-members book meeting rooms, and do members get discounted rates or included hours?
Yes — non-members can book meeting rooms. To make a booking, you simply need to be set up in our system. You don’t need to hold an ongoing workspace membership.
Members receive added benefits:
Many memberships include meeting room hours as part of the plan
Once the included hours are used, members receive a 15% discount on meeting room bookings
Auckland North Shore - Office Suites Plan
Private Suites and Day Office details specific to Auckland North Shore.
What’s the upgrade path if I want more days or a full-time suite?
Talk to us — if you need more days, we can often:
adjust your plan
offer better pricing for increased usage
talk through options like a full-time Private Suite or a Dedicated Desk (subject to availability)
We’ll help you find the setup that fits how your team is actually working.
What’s the upgrade path if I want more days or a full-time suite?
Talk to us — if you need more days, we can often:
adjust your plan
offer better pricing for increased usage
talk through options like a full-time Private Suite or a Dedicated Desk (subject to availability)
We’ll help you find the setup that fits how your team is actually working.
Does a Day Office include meeting room time, and how do bookings work?
Yes — Day Office plans include meeting room time.
You can book meeting rooms on the days you’re using your Day Office, and you can also book meeting rooms on other days if needed. Bookings are made through our online portal or app, just like other members.
Does a Day Office include meeting room time, and how do bookings work?
Yes — Day Office plans include meeting room time.
You can book meeting rooms on the days you’re using your Day Office, and you can also book meeting rooms on other days if needed. Bookings are made through our online portal or app, just like other members.
Can I change which days I use week to week?
Day Offices are set up with a regular weekly booking day. That consistency gives you reliability and helps us manage availability.
In some cases, we can adjust days on a case-by-case basis, but the plan works best when you’re using the same day each week.
Can I change which days I use week to week?
Day Offices are set up with a regular weekly booking day. That consistency gives you reliability and helps us manage availability.
In some cases, we can adjust days on a case-by-case basis, but the plan works best when you’re using the same day each week.
Can I leave equipment set up between office days?
Yes, if your booked days are consecutive.
If there’s a gap between your booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Can I leave equipment set up between office days?
Yes, if your booked days are consecutive.
If there’s a gap between your booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Is 24/7 access included?
Yes. Day Office plans include 24/7 access via the same secure access system used across the space.
Is 24/7 access included?
Yes. Day Office plans include 24/7 access via the same secure access system used across the space.
Is the Day Office exclusively mine on my chosen days, or shared?
On the day(s) you book it, it’s yours — it’s a dedicated Day Office booking for you to use as your base.
If your booked days are consecutive, you can usually leave your equipment set up. If there’s a gap between booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Is the Day Office exclusively mine on my chosen days, or shared?
On the day(s) you book it, it’s yours — it’s a dedicated Day Office booking for you to use as your base.
If your booked days are consecutive, you can usually leave your equipment set up. If there’s a gap between booked days, we ask that you pack down at the end of the day so the space can be used by other members or teams.
Can we add signage or branding (suite door, glass, reception greeting)?
Yes — and we encourage it. You’re welcome to brand your suite, including:
door signage
glass frontage branding
internal wall branding
All signage is subject to approval to ensure it fits the space and maintains a professional finish. In some locations, we can recommend trusted suppliers to minimise damage and simplify make-good later.
Your business will also appear in our directory and on lobby screens, and our front desk team will recognise your business when welcoming clients.
Can we add signage or branding (suite door, glass, reception greeting)?
Yes — and we encourage it. You’re welcome to brand your suite, including:
door signage
glass frontage branding
internal wall branding
All signage is subject to approval to ensure it fits the space and maintains a professional finish. In some locations, we can recommend trusted suppliers to minimise damage and simplify make-good later.
Your business will also appear in our directory and on lobby screens, and our front desk team will recognise your business when welcoming clients.
Do suite teams get meeting room hours or discounts, and how do bookings work?
Yes. Private Suite teams receive meeting room allocations based on the size of the suite.
Hours are issued as monthly credits. Bookings are made via our online portal or app. Credits can be managed by one person or shared across the team.
Do suite teams get meeting room hours or discounts, and how do bookings work?
Yes. Private Suite teams receive meeting room allocations based on the size of the suite.
Hours are issued as monthly credits. Bookings are made via our online portal or app. Credits can be managed by one person or shared across the team.
Can we add or remove desks as we grow or shrink?
Yes. Most Private Suites are unfurnished, giving you control to fit the space out for your team (desks, meeting table, storage, etc.).
If your suite is furnished by us, we can usually add or remove desks as needed (subject to availability). Talk to the team, and we’ll help you figure out the best setup.
Can we add or remove desks as we grow or shrink?
Yes. Most Private Suites are unfurnished, giving you control to fit the space out for your team (desks, meeting table, storage, etc.).
If your suite is furnished by us, we can usually add or remove desks as needed (subject to availability). Talk to the team, and we’ll help you figure out the best setup.
What are the minimum terms, deposit or bond, and notice period?
Standard terms for Private Suites are:
12-month minimum term
one month’s deposit/bond + first month paid in advance
three months’ notice to end the agreement
The bond is refundable at the end of your term, less any agreed make-good.
What are the minimum terms, deposit or bond, and notice period?
Standard terms for Private Suites are:
12-month minimum term
one month’s deposit/bond + first month paid in advance
three months’ notice to end the agreement
The bond is refundable at the end of your term, less any agreed make-good.
What’s included in the rent?
Private Suites are billed monthly (not weekly). Your rent includes almost everything you need to run your office day to day:
High-speed Wi-Fi
Security and monitored access
Power and utilities
Cleaning and waste removal
Reception and front desk support
Building operating costs
It’s often easier to explain what’s additional: car parking, barista coffee, drinks from the fridge, and high-volume printing. A small amount is included, with additional usage charged separately.
What’s included in the rent?
Private Suites are billed monthly (not weekly). Your rent includes almost everything you need to run your office day to day:
High-speed Wi-Fi
Security and monitored access
Power and utilities
Cleaning and waste removal
Reception and front desk support
Building operating costs
It’s often easier to explain what’s additional: car parking, barista coffee, drinks from the fridge, and high-volume printing. A small amount is included, with additional usage charged separately.