If you want more than an address, this is the step up. The Enterprise Plan includes everything in the Business Plan, plus business lounge access, meeting room time each month, and invites to member events. You also get extra support promoting your business through our channels.
If you want more than an address, this is the step up. The Enterprise Plan includes everything in the Business Plan, plus business lounge access, meeting room time each month, and invites to member events. You also get extra support promoting your business through our channels.
From
OTHER ROOMS AT THIS LOCATION
Wants more than just an address
Needs meeting room time each month
Wants clients greeted professionally
Wants light community access
Wants more than just an address
Needs meeting room time each month
Wants clients greeted professionally
Wants light community access
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
Work at a sit-stand or fixed desk with an ergonomic chair and second-monitor mount.
High profile address
PO Box address
Mail handling
Parcel signing
Guest & parcel notifications
Preferential meeting room hire
Concierge reception
Fully Equipped Meeting Rooms
Business lounge
Members kitchen
Barista coffee
Social events
Business Networking Community
Office support services
High profile address
PO Box address
Mail handling
Parcel signing
Guest & parcel notifications
Preferential meeting room hire
Concierge reception
Fully Equipped Meeting Rooms
Business lounge
Members kitchen
Barista coffee
Social events
Business Networking Community
Office support services
A look inside
Phone answering is available 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).
Calls can be transferred to your nominated number. Call answering is included in your plan.
Additional charges may apply for landline usage or one-off setup fees. All costs are explained upfront so there are no surprises.
Each registered company requires its own Virtual Office plan.
For members working on-site, you can operate up to three registered companies per Dedicated Desk.
If a parcel is too large for normal secure storage, we’ll ask that you:
be available to collect it directly from the courier, or
pick it up within a couple of hours of delivery
If you need short-term storage, we can usually help on a case-by-case basis.
Frequent courier deliveries are fine, as long as items are collected regularly.
Anyone collecting mail on your behalf should ideally be listed on your account.
If someone outside your business needs to collect items, just let us know in advance. Our front desk team will help them on arrival.
Yes — we can forward or scan mail on request.
Courier and forwarding charges apply
Admin fees may apply for handling and processing
Mail scanning is typically included for up to 10 items per month (depending on your plan)
We’ll always confirm any charges with you.
Think of the plans as three levels of support.
Business Plan
Best for: a professional address and mail handling for a remote or home-based business.
Enterprise Plan
Best for: address + mail handling, plus the ability to use the space occasionally (for example, to meet a client or work between appointments).
Platinum PlanBest for: businesses that want a stronger “front desk” feel, including phone answering and message handling, plus meeting room use/discounts depending on the plan.
Yes. The Crate is a staffed, physical location, so you can use the address for:
Companies Office registration
IRD correspondence
Google Business Profile verification (as long as your listing setup matches Google’s rules for your business type)
If you’re unsure about the best way to set up your Google Business Profile (service-area vs visiting customers, signage requirements, etc.), talk to us first, and we’ll point you in the right direction.
When mail or courier items arrive for you, we log them into our system and send you a text message and email notification.
Mail for Dedicated Desk or Office Suite members can be placed on your desk.
Virtual Office items are stored securely and can be collected during staffed hours.
Holding time
Mail is held for up to 6 months and securely filed.
Parcels are held for up to a couple of weeks.
Courier parcels should ideally be collected within 1–2 business days to keep things moving smoothly, but we can hold them short-term if needed. If something is going to sit beyond the normal holding window, we’ll contact you to confirm what you’d like to do.
Phone answering is available 8:30 am–5:00 pm, Monday to Friday (excluding public holidays).
Calls can be transferred to your nominated number. Call answering is included in your plan.
Additional charges may apply for landline usage or one-off setup fees. All costs are explained upfront so there are no surprises.
Each registered company requires its own Virtual Office plan.
For members working on-site, you can operate up to three registered companies per Dedicated Desk.
If a parcel is too large for normal secure storage, we’ll ask that you:
be available to collect it directly from the courier, or
pick it up within a couple of hours of delivery
If you need short-term storage, we can usually help on a case-by-case basis.
Frequent courier deliveries are fine, as long as items are collected regularly.
Anyone collecting mail on your behalf should ideally be listed on your account.
If someone outside your business needs to collect items, just let us know in advance. Our front desk team will help them on arrival.
Yes — we can forward or scan mail on request.
Courier and forwarding charges apply
Admin fees may apply for handling and processing
Mail scanning is typically included for up to 10 items per month (depending on your plan)
We’ll always confirm any charges with you.
Think of the plans as three levels of support.
Business Plan
Best for: a professional address and mail handling for a remote or home-based business.
Enterprise Plan
Best for: address + mail handling, plus the ability to use the space occasionally (for example, to meet a client or work between appointments).
Platinum PlanBest for: businesses that want a stronger “front desk” feel, including phone answering and message handling, plus meeting room use/discounts depending on the plan.
Yes. The Crate is a staffed, physical location, so you can use the address for:
Companies Office registration
IRD correspondence
Google Business Profile verification (as long as your listing setup matches Google’s rules for your business type)
If you’re unsure about the best way to set up your Google Business Profile (service-area vs visiting customers, signage requirements, etc.), talk to us first, and we’ll point you in the right direction.
When mail or courier items arrive for you, we log them into our system and send you a text message and email notification.
Mail for Dedicated Desk or Office Suite members can be placed on your desk.
Virtual Office items are stored securely and can be collected during staffed hours.
Holding time
Mail is held for up to 6 months and securely filed.
Parcels are held for up to a couple of weeks.
Courier parcels should ideally be collected within 1–2 business days to keep things moving smoothly, but we can hold them short-term if needed. If something is going to sit beyond the normal holding window, we’ll contact you to confirm what you’d like to do.
